Questions,
Answered.
Everything you need to know about EWENE Kenya — from emergency care to partnership, reporting to county implementation. Can't find your answer? Contact us directly.
Maternal Emergency
0800 720 720
Report a Stockout
SMS 40202
Report a Death (PROMPTS)
WhatsApp 0712 345 678
Categories
I am a:
Emergencies & Danger Signs
The five danger signs during pregnancy, labour, or after delivery are:
- Heavy vaginal bleeding — at any stage of pregnancy or after delivery
- Convulsions or fits — even if they stop by themselves
- Severe headache or blurred vision — especially in the third trimester
- High fever with foul-smelling discharge — signs of infection
- Weak or absent baby movements — after 28 weeks of pregnancy
If you or someone near you experiences any of these signs — do not wait. Go to the nearest facility or call the EWENE emergency hotline immediately.
Was this helpful?In case of an emergency and the mother gives birth at home, both the mother and the baby must go to the health facility within 48 hours.
This is crucial for:
- Examining the mother for any hidden complications (like excessive bleeding or infection).
- Ensuring the baby receives essential birth vaccines such as BCG and the Oral Polio Vaccine (OPV).
Was this helpful?Call 0800 720 720 immediately. This line is free from any mobile network or landline, available 24 hours a day, 7 days a week, anywhere in Kenya.
When you call:
- Tell the operator your exact location (county, sub-county, nearest landmark)
- Describe the danger sign you are seeing
- Stay on the line — the operator will dispatch help or guide you
Was this helpful?Yes — call 0800 720 720 and give your exact location. The hotline team coordinates with county ambulance services in all 20 priority counties.
Under the EWENE Rapid Results Initiative, response time targets are:
- Urban areas: under 60 minutes
- Rural areas: under 90 minutes
Was this helpful?Immediately visit the nearest health facility if you notice any of these danger signs:
- Stops or has difficulty breastfeeding.
- Has difficulty or fast breathing.
- Feels hot or unusually cold.
- Becomes less active or has convulsions/twitching.
- Body becomes yellow, especially eyes, palms, and soles.
- Signs of local infection: the umbilical area is red or draining pus, skin boils, or eyes draining pus.
Was this helpful?
Pregnancy, ANC & Health Care
Yes. Delivery and basic maternity care are free at all public health facilities across Kenya.
Under EWENE's Financing Pillar and SHA (Social Health Authority) expansion:
- All government facility deliveries are free.
- Emergency maternity care — including surgery — must never be withheld for inability to pay.
To register for SHA: Dial *147# on your mobile device, visit sha.go.ke, or get assisted by your Community Health Promoter or nearest Huduma center.
Was this helpful?The Ministry of Health recommends at least 8 ANC contacts during your pregnancy, starting as soon as you realize you are pregnant.
Attending all 8 visits helps in:
- Early detection and management of pregnancy-related complications.
- Promoting better nutrition and administering essential supplements like Iron and Folic Acid.
- Birth preparedness and planning for postnatal care.
Was this helpful?Promoting Mothers in Pregnancy Through SMS (PROMPTS) is a free service that supports you through pregnancy and your baby's first year and up to 5 years of age.
It sends helpful health messages and reminders to your phone via SMS and connects you to a trained Health Service Provider if you report a danger sign.
To join: Send the word 'MAMA' to 21884 via SMS. It does not matter what type of phone you have, and you don't need airtime or internet access.
Was this helpful?A pregnant woman is encouraged to:
- Eat 3 regular meals, one extra small meal and 2 snacks each day.
- Eat at least 5 of the 10 food groups each day (e.g., legumes/beans, nuts, dairy, eggs, fish/poultry, orange/yellow fruits, dark green vegetables).
- Consume plenty of safe water throughout the day.
Was this helpful?Obstetric Point-of-Care Ultrasound (OPOCUS) should be offered twice during pregnancy:
- First scan: Between 18-24 weeks
- Second scan: Between 34-36 weeks
These scans are critical for confirming fetal viability, assessing position/presentation, estimating gestational age, evaluating amniotic fluid (liquor) volume, and identifying complications early.
Was this helpful?To ensure a safe delivery, couples should prepare together. An individual birth plan includes:
- Deciding where to give birth (health facility).
- Identifying a birth companion.
- Identifying transport to use before, during labor, and after delivery.
- Raising funds for transport, delivery charges, and essential supplies.
- Identifying possible blood donors in case of heavy bleeding.
- Packing an emergency bag with baby and mother clothes, maternity pads, and diapers.
Was this helpful?Male involvement is vital because it provides emotional, psychological, and practical support to the expectant mother.
- When partners accompany mothers to health facilities, it improves attendance at antenatal appointments.
- It allows fathers to ask questions directly to healthcare providers and understand the mother's needs.
- Active male participation demonstrates shared responsibility and ensures a supportive environment.
- Men play a critical role during emergencies by arranging transport, providing funds, and ensuring prompt decision-making.
Was this helpful?
Labour, Delivery & Newborn Care
Always use prophylactic uterotonics at the 3rd stage of labor to prevent Post-partum Hemorrhage (PPH). Options include:
- Oxytocin: 10 IU IV over 1-2 minutes OR IM if IV line is not available
- Heat Stable Carbetocin: 100 mcg IM or IV over 1 minute
- Misoprostol: 600 mcg per oral or sublingual
- Ergometrine: 500 µg IM/I
- Syntomentrine: (Oxytocin + ergometrine fixed-dose). Give 5 IU/500 µg IM
Was this helpful?Use PROMPTS — the national real-time maternal death notification system:
- SMS: Send to 40202 (free)
- WhatsApp: Send to 0712 345 678
Include: Facility name and county, mother's age, date and time of death, cause of death (if known), and newborn outcome. Notification must happen within 1 hour of death and triggers a review within 24 hours.
Was this helpful?Proper cord care prevents infections, which can lead to sepsis and death in newborns:
- Always wash your hands with water and soap before handling your baby.
- Put a small amount of CHX gel on your finger and apply it around the base of the cord.
- No other substances should be used. AVOID powder, oils, ash, surgical spirit/methylated spirit, and traditional herbs.
The cord stump usually falls off within 7-14 days.
Was this helpful?Yes. According to Kenya Ministry of Health guidelines, mothers living with HIV are encouraged to exclusively breastfeed their babies for the first 6 months while taking antiretroviral treatment (ARVs).
Taking HIV medicine every day consistently greatly reduces the risk of transmitting HIV to the baby. Other nutritious foods should be introduced at 6 months, with continued breastfeeding as advised by your healthcare provider.
Was this helpful?Care for preterm newborns requires specific attention to prevent hypothermia and complications:
- Practice Kangaroo Mother Care (KMC) for preterm babies weighing between 1000g and 2499g to maintain warmth, promote bonding, support breastfeeding, and reduce complications.
- Preterm babies born before 34 weeks or weighing under 2000g should be transferred to the newborn unit immediately after birth.
- During any transfer, ensure the baby is kept warm through skin-to-skin contact, thermal blankets, or radiant warmers, and continuously monitor their breathing.
Was this helpful?
Policy, Strategy & Accountability
Maternal and neonatal mortalities remain a crisis:
- 15 mothers die every day (MMR is 355/100,000 live births).
- 92 newborns die every single day, with 94 stillbirths reported daily.
These preventable deaths are exacerbated by the "Three Delays" (seeking care, reaching care, and quality at the facility), weak policy implementation, and limited domestic funding to fully implement interventions. Currently, only 37% of health facilities fully meet the criteria for Basic Emergency Obstetric and Newborn Care (BEMONC).
Was this helpful?Kenya's EWENE campaign tracks progress directly against the 2030 SDG Targets:
Indicator Current (2025) 2030 Goal Maternal Mortality Ratio 355/100,000 ≤70/1000 Neonatal Mortality Rate 21/1,000 ≤12/1000 Stillbirth Rate 19/1,000 ≤12/1000 Was this helpful?The 10 pillars driving the EWENE Acceleration Plan are:
- Policy & Planning — Strengthening leadership and governance.
- Gender & Equity — Protecting vulnerable populations.
- Financing & Investment — Mobilizing sustainable funding through SHA and domestic sources.
- Response & Resilience — Emergency preparedness and crisis response.
- Quality of Care — Safe, respectful, and high-quality care.
- Data & Monitoring — Real-time accountability.
- Health Workforce — Skilled, distributed professionals.
- Commodities & Tech — Improving access to life-saving medicines.
- Advocacy & Community Engagement — Driving community-led accountability.
- Research & Innovation — Scaling innovative health models.
Was this helpful?Scaling maternal and newborn care in Kenya across 47 counties and 80% of sub-county facilities requires an estimated US$138 Million investment.
The projected outcomes of this investment per year include:
- 47,000 newborn lives saved.
- 4,600 maternal lives saved.
- $8-12 return per $1 invested into the system.
Was this helpful?The EWENE initiative focuses on high-impact interventions coverage with the following targets:
- 90% of pregnant women receive at least four antenatal care visits.
- 90% of women give birth with a skilled health worker present.
- 80% of new mothers and their babies receive postnatal care within two days of birth.
- 80% of counties have sick and small newborn care units and emergency obstetric care accessible for at least half of the population.
Was this helpful?
We respond to every inquiry
within 24 hours.
If your question isn't answered here, reach out directly. For emergencies, always call the hotline — do not wait.